Q. How do I make a claim?

A. See the Claim section of this website.


Q. What age limit is there on the Policy?

A. Your pet must be aged between 8 weeks and 8 years old on the date of purchasing this insurance Policy.


Q. Do you cover any pre-existing conditions?

A. Unfortunately, we do not cover any pre-existing conditions. Your pet must be in good health with no known medical conditions.


Q. Do you cover working pets or pets used in sports such as track racing?

A. No, we do not cover any form of working pet or pets used in sport. Your pet must not be used for any form of working/guarding, track racing or coursing.