We hope you will be completely happy with our insurance but if something does go wrong, we would always like to know about it. We will always do our best to resolve the issue and make sure it doesn’t happen again.
In the unlikely event, you do need to complain contact our Customer Services Team either by telephone on 03300 555 279, or by email to customerservices@protect-your-pet. com
Alternatively write to Us at Protect Your Pet, Warranty House, Savile Street East, Don Valley, Sheffield, S4 7UQ.
We will acknowledge your complaint within 5 working days. We will advise you who is dealing with it and when we expect to respond.